This Cancellation, Returns, Exchanges & Refund Policy (“Policy”) outlines the terms and conditions governing order cancellations, returns, exchanges, and refunds for products purchased on the XFORD website (“Platform”).

By using the Platform and/or placing an order, you agree to be bound by the terms of this Policy. XFORD reserves the right to update or modify this Policy at any time without prior notice.

1. Applicability of Policy

This Policy applies to all purchases made through the XFORD Platform.

Customers are advised to review this Policy before making a purchase. Continued use of the Platform constitutes acceptance of the updated terms.

Limited Edition Products

Returns and exchanges are allowed on Limited Edition products.

Refunds will be issued only as store credit.

Requests must be raised within 7 days of delivery.

Products must be unused and returned in original condition with all components and packaging.

Cash on Delivery (COD) is not available for Limited Edition products.

2. Order Cancellation

Orders can be cancelled partially or fully before dispatch.

Once the product has been dispatched, cancellation is not permitted.

To cancel an order, customers must contact XFORD support via email or WhatsApp with the order number.

Certain promotional or discounted products may have additional cancellation restrictions. Customers are advised to review applicable offer terms before placing an order.

3. Unethical Purchase Policy

XFORD reserves the right to cancel any order and deny refunds in cases involving:

Exploitation of technical errors

Misuse of promotional offers

Violation of platform policies

XFORD may also impose applicable cancellation or return charges, including up to the full order value, in such cases. All decisions in this regard shall be final and binding.

4. Return & Exchange Eligibility

Customers may request a return or exchange within 7 days of delivery if:

The product is damaged

The product is defective or not in working condition

Incorrect product has been delivered

Any part or accessory is missing

The product does not match the description

The customer is dissatisfied with the product

5. Return & Exchange Conditions

To be eligible for return or exchange:

The product must be unused and in original condition

All original packaging, invoice, tags, accessories, and documents must be intact

The product must not be damaged, altered, or tampered with after delivery

Returns/exchanges will be processed only after inspection and approval by XFORD.

6. Non-Returnable Conditions

Returns or exchanges will not be accepted if:

The wrong product was ordered by the customer

The product has been used, damaged, or mishandled

The request is made after 7 days of delivery

The product falls under non-returnable categories

XFORD’s decision in such cases shall be final and binding.

7. Refund Policy

Refunds will be processed only after successful verification and approval of the returned product.

Timeline:

Refunds are typically processed within 10–15 business days after approval

UPI refunds may take longer (up to 30 days depending on banks/payment providers)

Mode of Refund:

Refunds will be credited to the original payment method or issued as store credit, as applicable

Cash refunds are not provided

Shipping charges are non-refundable, except in cases where the product is received damaged or defective and verified by XFORD.

XFORD reserves the right to reject refund requests if the returned product does not meet the required conditions.

8. Shipping Charges & Logistics

Prepaid orders: Free shipping

Cash on Delivery (COD): Shipping charges applicable

In cases of failed return attempts due to incorrect product submission:

A ₹200 courier fee will be applicable for re-attempt

This amount may be deducted from the refund or paid in advance

If the return process is cancelled:

The customer must arrange product pickup from the warehouse within 7 days, at their own cost

XFORD shall not be responsible for the product beyond this period

9. Service Rejection & Fraud Prevention

XFORD reserves the right to refuse service, cancel orders, or blacklist customers in cases of:

Fraudulent activities

Abuse or misconduct towards customer support

Actions that may harm the brand or its operations

For prepaid orders, refunds (if applicable) will be initiated upon cancellation and may take up to 7 business days to reflect.

10. Customer Support

For any queries related to cancellation, returns, exchanges, or refunds, please contact us:

📞 Phone / WhatsApp: 9649376789

📧 Email: xford.customersupport@gmail.com

@156577579434035 Cancellation, Returns, Exchanges & Refund Policy