At XFORD & DOBETTI, we are committed to providing high-quality products along with reliable post-purchase support to ensure complete customer satisfaction. This Warranty Policy outlines the terms and conditions applicable to products purchased through our platform.

By purchasing our products, you agree to be bound by the terms set forth in this policy.

1. Warranty Period

All products purchased directly from our official website are covered under a 1-year limited warranty from the date of purchase.

For products purchased through other channels, warranty terms will be applicable as per the warranty card provided with the product.

2. Eligibility for Warranty Claims

To initiate a warranty claim, customers must:

Contact our customer support team via email at xford.customersupport@gmail.com

Provide the following details:

Valid purchase invoice

Clear images of the product highlighting the defect/issue

Customer name and contact information

Upon approval:

The customer must keep the product ready along with all original accessories

Our logistics partner will arrange for pickup accordingly

3. Warranty Coverage

This warranty covers only those defects that arise due to:

Manufacturing defects

Design flaws

Workmanship issues

during the specified warranty period.

4. Company’s Responsibility

At our sole discretion, we will:

Repair the product, or

Replace the product with the same or an equivalent model

If repair or replacement is not feasible, we may offer a full or partial refund of the purchase value.

XFORD & DOBETTI reserves the right to determine the most appropriate resolution in each case.

5. Exclusions

This warranty does not cover:

Normal wear and tear

Damage caused by improper handling, misuse, or negligence

Improper maintenance or unauthorized repairs

No warranty is provided on sunglass lenses under any circumstances

All decisions regarding the nature of the defect and applicability of warranty shall be final and binding.

6. Jurisdiction

Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

7. Amendments

XFORD & DOBETTI reserves the right to modify, update, or amend this Warranty Policy at any time without prior notice.

8. Contact Information

For any warranty-related queries or to initiate a claim, please contact us:

📞 Phone: 9649376789

📧 Email: xford.customersupport@gmail.com

@156577579434035 warranty policy